Legal

Refund Policy

Last updated: 8 July 2026

This Refund Policy explains when and how you may obtain a refund for Ohmia.AI (the "Service"). It forms part of, and should be read together with, our Terms of Service. By subscribing to a paid plan, you accept the terms set out below.

1. Free trial — no card, no charge

Ohmia.AI offers a free trial that you can start without entering any payment method. During the trial you are not charged and you may stop at any time with nothing to pay. If you choose not to upgrade, the trial simply ends and no charge is made. Because the trial is free, no refund is applicable to it.

2. Paid plans — the 15-day window

When you upgrade to a paid plan, you may request a refund within fifteen (15) days of the date of your first payment for that plan. Requests submitted after this window has elapsed cannot be accepted.

3. How refunds are calculated

Refunds are issued on a net-of-usage basis. The amount refunded equals the price you paid for the plan, minus the value of the credits and usage already consumed at the time of your request.

Consumed usage includes, without limitation:

copilot minutes used on live calls;
AI roleplay training sessions used;
any other metered AI usage made available under your plan.

Consumed usage is valued at the standard rates of your plan. If, at the time of your request, you have already consumed the entire allocation of your plan, no amount is refundable. A full refund is therefore available only where no usage has been made.

Worked example. You subscribe to a monthly plan and, on day eight, request a refund. If you have used one third of your plan's allocation by that point, we refund two thirds of the price paid; the value of the third already consumed is retained to cover the processing costs it generated.

4. Why consumed usage is not refundable

Ohmia.AI relies on third-party artificial-intelligence providers that charge us for every unit of processing consumed (commonly measured in "tokens"). These costs are incurred in real time as you use the Service, are paid by us to those providers, and are not recoverable once consumed. For this reason, the portion of your plan that has already been used cannot be returned to you, and refunds are limited to the unused remainder.

5. Add-on credit packs

Credit packs and add-ons purchased in addition to a plan (for example, extra copilot minutes or additional training sessions) are consumable and follow the same net-of-usage principle: within the 15-day window, only the value of unused credits may be refunded. Credits already consumed are non-refundable.

6. Renewals

Subscriptions renew automatically unless cancelled. The 15-day window applies to your first payment for a plan and does not reset on each renewal. Renewal payments are not eligible for a refund; to avoid a renewal charge, cancel before the renewal date. Cancelling stops future charges and takes effect at the end of the current billing period.

7. Cancellation is not the same as a refund

Cancelling your subscription prevents future charges but does not, by itself, return amounts already paid. To seek a refund of a current payment, submit a refund request within the 15-day window as described above.

8. How to request a refund

Send your request to hello@ohmia.ai from the email address associated with your account, indicating the plan concerned and the date of payment. We may ask for information reasonably necessary to verify your identity and your account's usage before processing the request.

9. Method and timing

Approved refunds are issued to the original payment method through our payment processor. Once approved, refunds are typically processed within 5–10 business days; the time for the funds to appear then depends on your bank or card issuer.

10. Abuse and good faith

We may decline requests that are fraudulent, abusive, or that seek to exploit this Policy — for example, repeated cycles of subscribing, consuming the allocation, and requesting a refund.

11. Consumer rights

Nothing in this Policy limits any mandatory rights you may have as a consumer under the law applicable to you. Where you have expressly asked to begin using the Service immediately, you acknowledge that usage already made is provided at your request and is accounted for as described above.

12. Changes to this Policy

We may update this Policy from time to time. The version that applies to your purchase is the one published on this page at the time of your payment.

13. Contact

Questions about refunds: hello@ohmia.ai.